Our receptionists are the face of our practice and work so hard to ensure your patient journey is perfect. There is no teaching course for 'one patient, fits all'. Today Brad and Galer learned from the best 'Glenys Bridges' who came out of retirement to lecture about essential reception skills.
Sometimes, our staff have a bad day... but they keep their game face on and work so hard regardless.
Sometimes, patients have a bad day... and take it out on them. Please remember policies and procedures are driven from the top and to treat them with the kindness you would hope to receive from them.
